Privacy Policy
Effective Date: [January 2025]
This privacy policy outlines how personal data is collected, processed, and safeguarded when using the website Brake Depot. Adhering to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, this policy ensures transparency and the protection of user information.
1. Information Collected
Data may be collected directly from users or through automated technologies while browsing the website. Types of information include:
- Personal Details: Name, email address, phone number, and any information submitted through enquiry forms or booking requests.
- Technical Data: IP address, browser type, operating system, and usage patterns collected through cookies and analytics tools.
- Transaction Data: Records of service bookings, payments, and vehicle information provided during service consultations.
2. Purpose of Data Collection
The information collected is used to:
- Facilitate bookings and provide vehicle repair and maintenance services.
- Respond to customer enquiries and offer tailored support.
- Improve website functionality and user experience through analytics.
- Communicate service updates, promotional offers, and important notifications.
3. Data Security Measures
All personal data is securely stored and protected from unauthorised access, misuse, or alteration through:
- Encryption of sensitive data during storage and transmission.
- Secure servers with restricted access controls.
- Regular system monitoring to prevent security breaches.
4. Data Sharing
Personal information is shared only when necessary for:
- Processing payments securely through authorised providers.
- Delivering services via trusted third-party contractors.
- Compliance with legal obligations or enforcement of rights.
Data is never sold or shared for marketing purposes without explicit consent.
5. Use of Cookies
Cookies are used to enhance the browsing experience and analyse website performance. These small files collect non-personal information such as:
- Visitor interaction data to optimise website features.
- Session tracking to facilitate seamless navigation.
Users can control cookie preferences through their browser settings. Further details are outlined in the website’s cookie policy.
6. User Rights
Under the UK GDPR, individuals have rights over their personal data, including:
- Accessing Data: Request details of personal data collected and processed.
- Correcting Inaccuracies: Amend incorrect or incomplete information.
- Erasing Data: Request deletion of personal data, where applicable.
- Restricting Processing: Limit how personal data is used in specific situations.
- Data Portability: Request transfer of personal data to another service provider.
Requests can be submitted via the contact information provided on the website, and identification may be required for verification.
7. Data Retention
Personal data is retained only for as long as necessary to:
- Fulfil service obligations and maintain accurate records.
- Comply with legal, regulatory, or financial requirements.
- Resolve disputes and enforce agreements.
Once data is no longer needed, it is securely deleted or anonymised.
8. Policy Updates
This privacy policy is subject to periodic updates to reflect changes in legal requirements or operational practices. Updates will be posted on this page with a revised effective date. Users are encouraged to review the policy regularly for any changes.
9. Contact Information
For enquiries about this privacy policy or to exercise rights under the UK GDPR, users can contact the team via the information provided on the website’s contact page.
This privacy policy reflects a commitment to protecting personal data while ensuring compliance with applicable data protection regulations. It aims to maintain transparency and build trust with all users of Brake Depot.