Update: Friday, 27th March – 5pm.

As the spread of COVID-19 continues, our natural instincts are to protect our families, our colleagues and our company. We are following advice from the Government and Public Health England and currently we are operating as usual.

We have processes in place to ensure the health and safety of our staff, and our customers and these are being continually monitored and adapted based on the latest advice.

Some orders may be delayed due to issues with our supply chain and couriers. Whilst we are striving to keep disruption to a minimum, our supply chain has staffing issues which means some items may be delayed. This is a similar story with our courier, DPD. Whilst DPD are trying to deliver parcels on time please consider we are in unprecedented times and due to staff self-isolating there may be a slight delay in the delivery of your order. This should be reflected on the tracking information provided by DPD.

We will continue to update this page and we appreciate the continued support of our customers.

Regards,

 

Update: Thursday, 19th March – 12pm.

As the spread of COVID-19 continues, our natural instincts are to protect our families, our colleagues and our company. We are following advice from the Government and Public Health England and currently we are operating as usual.

We have processes in place to ensure the health and safety of our staff, and our customers and these are being continually monitored and adapted based on the latest advice.

Our stock is still arriving, however there may be a slight delay, and we are monitoring this supply closely. We are also monitoring the situation regarding deliveries by our courier, DPD, and at the moment deliveries are as usual.

With immediate effect, we will no longer ask customers to sign DPD handheld units and instead DPD drivers will sign it on their behalf. We will record the consignees name and a ‘Delivered on Authority’ message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of your delivery.

We will continue to update this page and we appreciate the continued support of our customers.

Regards,